• How long do Withdrawals take?

    Withdrawal time depends on the method of withdrawing. To withdraw with FIAT currencies can take anywhere from 3 – 5 business days. To withdraw with CRYPTO currencies, it can take up to 3 hours.

  • What Leverages can I get?

    ‍Your Leverage group depends on your trading methods and the status of account level.

  • ‍Which Crypto Currencies are available?

    We currently support over 200 different Crypto Currency pairs and 20+ Crypto Currency coins that you are able trade or buy.

  • How are the spreads determined?

    The Spreads are determined according to market volatility.

  • When are the spreads determined?

    The spreads are determined once we receive the automatic market feedback which happens every 25 seconds. The Spreads are then automatically configured.

  • Can I close my account?

    Yes, you can close your account and request a full cash out whenever you please to.

  • Is it possible to receive the Crypto for cash out?

    Yes, you will be asked for your unique wallet address number on transaction. Please make sure that you are providing the right wallet address number as after the transaction is sent it is not reversable.

  • Do I have to work with an Account Manager?

    Yes, the reason why you must have an account manager is that even if you chose to trade by your self your account manager must keep you updated about the market movements and events that are happening especially if you have open trades and you are not aware.

  • What methods can I deposit with?

    You are able to make deposits to your account via the following methods: Credit/Debit Card, Wire Transfer, Crypto Currency Transfer. We are also working on adding additional deposit methods.

  • Do I have to pay any Commissions to my account manager?

    No, your account manager does not earn any commissions off of your trades.

  • How does Ask2Bid make money?

    Ask2Bid makes money off of the trade volume and arbitrage rates on bulk buying and selling of Crypto’s.

  • What Verification documents do I need?

    Verification depends on the level of your account. The higher the worth the more secure your account needs to be. For basic users a Utility Bill, Identification and DOD (Declaration of Deposit) will be suffice enough.

  • Why should I sign a Declaration of Deposit?

    We are very strict in regard to Anti Money Laundering laws and require that each individual is aware they have deposited an amount of money to their account. In the case that an individual does not sign the DOD form then the funds will be returned to the card or bank it has come from.

  • Are my personal details secure?

    Yes, here at Ask2Bid security is our lives. Every client’s details are confidential kept within encrypted files for assurance that no leakage of information is able to take place. All of our protocols are very strict in regard to maintaining confidentiality with each individual client.

  • What is a Trial Period/Test Drive?

    A Trial Period or Test Drive is a set amount of trades or days that is discussed between you and you Account Manager to see whether we can provide you with the results you are looking for or if this form of trading is even for you. This period is a very crucial time to assess the statistics of return on your investment.